Política de reembolso
Return & Refund Policy
At AngeliosJewelry, we understand that your individual taste, style, and design preferences are extremely important when making a jewelry purchase. Our mission is to provide high-quality products and services that achieve the highest level of customer satisfaction. Our globally inspired designs are created to express your unique personality and complement your lifestyle. We strive to help you select the perfect jewelry piece that celebrates the significant moments in your life.
Returns Policy Update
We no longer accept returns, except as required under the European Union 14-day cooling-off period, due to the following:
- Our production is based in Turkey, leading to high international shipping fees and customs processes that we cannot bypass. Additionally, we are unable to collect packages returned internationally due to these restrictions.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
To qualify for a return under this policy:
- The item must be in the same condition as when you received it, unworn or unused, with all tags intact and in its original packaging.
- You will need to provide the receipt or proof of purchase.
To initiate a return under the EU cooling-off period, please contact us at angeliousge@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will work with you to evaluate the issue and make it right.
Exceptions / Non-Returnable Items
We cannot accept returns for the following:
- Custom products (e.g., special orders or personalized items).
- Sale items or gift cards.
- Hazardous materials, flammable liquids, or gases.
If you have any questions about whether your item qualifies for a return, feel free to reach out to us at angeliousge@gmail.com.
Refunds
We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at angeliousge@gmail.com.
Contact Us for Assistance
If you have further questions or need assistance regarding your order, please contact us at angeliousge@gmail.com.
Thank you for choosing AngeliosJewelry. We value your understanding and continued support.